Warranty
Return Policy
We accept authorized returns within ten (10) business days from the receipt of RMA (Return Merchandise Authorizations), unless otherwise specified. For warranty claims, an Engine Diagnostic Report from an ASE Certified Automotive facility is required. We are not responsible for improper installation or labor charges.
If you receive an incorrect or damaged item, please repack it in the original packaging and contact us promptly. Upon receiving your order, carefully inspect all shipping parts and packages for any damage, missing items, or discrepancies. Contact our customer service team via Phone or Email for assistance with the return process for replacement or refund.
Please note, any warranty claims for damaged or incorrect parts will be void after 10 business days, regardless of fault. We are not responsible for lost or stolen packages, and claims for such incidents must be addressed directly with the shipping company. The warranty will be void if the engine is returned with missing or melted heat tabs, or if it has been disassembled without our written authorization.
All authorized returns must include all original items or components in unused and original condition. Items or components must not have been disassembled, mounted, modified, or damaged due to user error or incorrect installation. Premium Used Parts is not liable for installation or labor expenses, towing expenses, or additional repair costs resulting from the use of incorrect or defective parts during installation. Shipping costs and labor charges are not covered.
Replacement Policy
Replacements will only be shipped once we receive the initial product back from you. Please ensure that the product is securely packaged and returned in its original condition. If we replace your merchandise, the replacement is treated as a repair of the original unit. Therefore, the original installation date and mileage will still apply.
Shipping & Delivery
The shipping or delivery timeframes we provide are based on the location, package size, and the shipping carriers' transit times. Please note that these dates are only estimates. We are committed to keeping you informed with updates and delivering the parts you need as quickly as possible.
When we refer to "Business Days" for shipping or delivery timeframes, we mean Monday through Friday. Do not include Saturday, Sunday, or any holidays that fall on weekdays.
We do not process or deliver packages on Saturdays, Sundays, or any holidays. Additionally, we do not cover shipping costs or labor.
Return Procedure
To obtain the RMA (Return Merchandise Authorization) receipt number, Please Reach our team via Phone or Email.
Call Us -
- 1. Customer Name
- 2. Email Address
- 3. Contact Number
- 4. Order Number or Invoice Number
- 5. Detailed explanation of the reason for returning the part
Please provide the following information regarding your order on Call:
Email Us -
- You can reach out to our customer care team via Email from Monday to Friday.
- As soon as we receive your order details, The RMA procedure along with return shipping instructions will be sent through email.
- Kindly expect our customer care representatives to get in touch with you in case of any additional information is required.